Last updated: 16 October 2026.

1. Who we are

Preston Pools Limited (“Preston Pools”, “we”, “us”) is the controller of the personal data collected through this website, prestonpools.com. Our address is Stanifield Lane, Lostock Hall, Preston, Lancashire, PR5 5XS. You can reach us on 01772 846842 or at info@prestonpools.com.

Preston Pools Limited is registered in England and Wales, company number 06680964. Registered office: Black Bull House, 353-355 Station Road, Bamber Bridge, Preston, Lancashire, PR5 6EE.

2. What information we collect

When you use our enquiry form we collect the details you enter: your name, email address, telephone number (optional), the location of your project, the type of pool you are interested in, the stage your project has reached, and the project details you write in the message box. Only your name, email address and project details are required.

If you telephone or email us, we keep the details you give us so that we can deal with your enquiry.

When you visit the website we also receive technical and usage information, such as your IP address, browser and device type and the pages you view. We use Google Analytics to understand, in aggregate, how the site is used (see our Cookie Policy). Our enquiry form uses Google reCAPTCHA and other spam checks, which may process your IP address and information about your browser to tell people from automated software.

3. Why we use your information

• To reply to your enquiry, discuss your project and, where you ask us to, prepare a quotation. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
• To keep records of enquiries, quotations and projects. Lawful basis: our legitimate interests in running our business, and our legal obligations where records must be kept.
• To keep the website secure and reduce spam. Lawful basis: our legitimate interests.
• To understand how the website is used so we can improve it (Google Analytics). Lawful basis: our legitimate interests. You can opt out as described in our Cookie Policy.

We do not use the details you give us through the enquiry form to send you marketing emails unless you ask us to. We do not use your information for automated decision-making or profiling.

4. How long we keep your information

We keep enquiry details only for as long as we need them to deal with your enquiry. If you become a customer, we keep records of your project for as long as we need them to provide our services and to meet our legal, tax and accounting obligations. After that, we delete the information or make it anonymous.

5. Who we share your information with

We do not sell your personal data. We use the following service providers, who handle information on our behalf:

• our website hosting provider, which stores the website and its database, including enquiry form entries;
• Fertile.Digital, who build and maintain the website and may have access to it for that purpose;
• Brevo, which delivers the emails sent from the website, including notifications of enquiries;
• Google, which provides Google Analytics and the reCAPTCHA on our enquiry form.

We may also share information where the law requires it, or with our professional advisers. We will only pass your details to a supplier for your project if that is needed and you are happy for us to do so.

Some of these providers may process information outside the United Kingdom. Where they do, we rely on the safeguards the law provides for such transfers.

6. Cookies

Our Cookie Policy explains the cookies this website uses and how to control them.

7. Your rights

You have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to have your data erased in certain circumstances, to restrict or object to our use of it, and to receive data you gave us in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details below. We will respond without undue delay and within the time limits set by law.

8. Complaints

If you are unhappy with how we have handled your information, please contact us first so that we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact us

Preston Pools, Stanifield Lane, Lostock Hall, Preston, Lancashire, PR5 5XS. Telephone 01772 846842. Email info@prestonpools.com.